Refund policy

7-Day Return Policy

We want you to shop with complete confidence. If you are not satisfied with your purchase, you can return eligible products within 7 days of receiving your order.

Conditions for return
- The request must be made within 7 days of delivery.
- Products must be unused, sealed, and in their original packaging.
- Please keep your order number and the original invoice (if provided).

Items that cannot be returned
- Fridge items and insulin products, due to their temperature-sensitive and medical nature.
- Opened, used, or unsealed products.
- Add any others, e.g., personal hygiene items, if you want to exclude them.

Damaged, wrong, or expired items
If you receive a damaged, incorrect, or expired product, contact us within 48 hours of delivery with a photo of the product and packaging. We will replace it or refund you at no extra cost, regardless of the item type.

How to request a return
1. Contact us on WhatsApp at +92 311 7421263 or email mypillstore.pk@gmail.com with your order number and the reason for the return.
2. Our team will confirm whether the item is eligible and arrange the return.
3. Once we receive and inspect the product, we will process your exchange or refund.

Refunds
Approved refunds are sent within 3 working days via bank transfer / JazzCash / Easypaisa. Return delivery charges are paid by the customer unless the item was damaged, wrong, or expired.